Post by account_disabled on Mar 10, 2024 5:13:09 GMT -5
The instant messaging app is becoming fertile ground for interactive services, with brands taking advantage of users' familiarity with the platform . ChatGuru bots can be customized according to your company's needs and cover a wide variety of use cases, from customer service to sales strategies, but always with characteristics related to instantaneity and availability. The intention is to offer your customers an efficient and reliable space in order to improve the experience, increase customer engagement and drive business. Segment customers Made possible by an Application Programming Interface (API), our customer service chatbot can identify intentions and use existing resources to answer and resolve customer queries. For a hotel company, for example, it could help people who want information about how to book a room or even about apartment prices. It is worth noting that this technology recognizes several forms of the same question. To ensure successful communication, the development of ChatGuru chatbots takes your sales funnel into account.
During the entire contact process that is established, you will be able to understand the stage your consumer is at and, thus, you can establish the type of communication they need to receive to advance on the sales path, in addition to having the possibility of focus more attention on qualified leads. Increase productivity and reduce response time A great advantage of chatbots is that they are like a new, uninterrupted Brazil Phone Number Data customer relationship channel, with no time restrictions or waiting time. Different research shows that reducing turnaround time is essential to increase the chances of purchases being made. A Velocify survey reveals that speaking to a lead in the first minute after contact can increase the chance of conversion by almost 400%. Another survey, this time from the Harvard Business Review magazine , considered that this first hour of response would be the “golden hour”. Despite this, the numbers collected by the study indicate that many companies do not give due importance to speed when responding to leads. With 24% of organizations taking more than 24 hours to return a lead, while 23% do not even respond.
In other words, if you want to differentiate yourself from the competition and guarantee sales, a quick return should be one of your main priorities. And with chatbots, you can support customers 24/7 and support multiple customers at the same time. In this way, process automation leaves your teams available to focus on more strategic and complex tasks, controlling the time spent on certain activities and increasing productivity. The result is a customer who feels heard about their needs and a company that optimizes the work of its employees, without running the risk of being banned from the platform. Save time, money and human resources By automating communication and lead qualification steps, you achieve great results through assertive communication. While your team becomes freer, it becomes possible to reorganize working time and reallocate resources. But it is important to highlight that bots are not a total replacement for human employees, but rather a complementary tool.
During the entire contact process that is established, you will be able to understand the stage your consumer is at and, thus, you can establish the type of communication they need to receive to advance on the sales path, in addition to having the possibility of focus more attention on qualified leads. Increase productivity and reduce response time A great advantage of chatbots is that they are like a new, uninterrupted Brazil Phone Number Data customer relationship channel, with no time restrictions or waiting time. Different research shows that reducing turnaround time is essential to increase the chances of purchases being made. A Velocify survey reveals that speaking to a lead in the first minute after contact can increase the chance of conversion by almost 400%. Another survey, this time from the Harvard Business Review magazine , considered that this first hour of response would be the “golden hour”. Despite this, the numbers collected by the study indicate that many companies do not give due importance to speed when responding to leads. With 24% of organizations taking more than 24 hours to return a lead, while 23% do not even respond.
In other words, if you want to differentiate yourself from the competition and guarantee sales, a quick return should be one of your main priorities. And with chatbots, you can support customers 24/7 and support multiple customers at the same time. In this way, process automation leaves your teams available to focus on more strategic and complex tasks, controlling the time spent on certain activities and increasing productivity. The result is a customer who feels heard about their needs and a company that optimizes the work of its employees, without running the risk of being banned from the platform. Save time, money and human resources By automating communication and lead qualification steps, you achieve great results through assertive communication. While your team becomes freer, it becomes possible to reorganize working time and reallocate resources. But it is important to highlight that bots are not a total replacement for human employees, but rather a complementary tool.